HaloraAI is a product of Cubixkraft Technologies. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the HaloraAI platform. Please read it carefully. If you disagree with the terms of this policy, please discontinue use of the platform.
1. Who We Are
HaloraAI is an AI-powered voice calling and messaging platform operated by Cubixkraft Technologies. References to "HaloraAI," "we," "us," or "our" in this policy refer to Cubixkraft Technologies and its HaloraAI platform. Our platform serves businesses in India that use AI voice agents for outbound sales and marketing calls.
For privacy-related queries, contact us at: privacy@haloraai.com
2. Information We Collect
2.1 Account and Business Information
When you register for HaloraAI, we collect:
- Full name and contact person details
- Company name, address, and GST number
- Email address and phone number
- Company website URL
- Business description and intended use case
- Billing and payment information (processed via our payment partners)
2.2 Contact and Campaign Data
When you use the Platform to run calling campaigns, you upload contact lists and campaign configurations. This data includes:
- Names, phone numbers, and any additional fields in your contact list
- Call scripts, objectives, and AI agent instructions you provide
- Message templates and associated media, if Phase 2 messaging is enabled
You are the data controller for all personal data within your contact lists. HaloraAI acts as a data processor on your behalf and processes this data only to deliver the services you have configured.
2.3 Call and Interaction Data
The Platform automatically collects data about calls and interactions, including:
- Call recordings and transcripts of AI-conducted conversations
- Call metadata: duration, outcome, timestamp, and disposition status
- Message delivery and read receipts, if Phase 2 messaging is enabled
- Campaign performance metrics and analytics
2.4 Technical and Usage Data
We automatically collect certain technical information when you access the Platform:
- IP address, browser type and version, and operating system
- Pages visited, features used, and time spent on the Platform
- Error logs, crash reports, and performance metrics
- Cookie and session data (see Section 8 below)
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service delivery: To set up your account, configure your AI agents, and execute your campaigns.
- Billing and payments: To process subscription fees and generate GST-compliant invoices.
- Platform improvement: To analyse usage patterns, improve AI model performance, and develop new features.
- Customer support: To respond to your queries, resolve issues, and provide onboarding assistance.
- Security and fraud prevention: To detect and prevent unauthorised access, abuse, and other malicious activity.
- Legal compliance: To comply with applicable laws, including TRAI regulations, the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.
- Communications: To send you platform updates, billing notifications, and service announcements. We will not send marketing communications without your explicit consent.
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contractual necessity: Processing required to deliver the services you have subscribed to.
- Legitimate interests: Platform security, fraud prevention, and product improvement, where these interests are not overridden by your rights.
- Legal obligation: Compliance with applicable Indian law and regulatory requirements.
- Consent: Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
5. Sharing and Disclosure of Information
We do not sell, rent, or trade your personal information. We may share your information with:
- Service providers: Third-party vendors who assist us in operating the Platform (e.g., cloud hosting providers, telephony providers, payment gateways). These providers process data only on our instructions and are bound by confidentiality obligations.
- Messaging providers: If Phase 2 messaging features are enabled, message templates and associated data may be processed by the selected provider under its applicable policies.
- Legal authorities: Where required by applicable law, court order, or regulatory authority.
- Business transfers: In connection with a merger, acquisition, or sale of assets, subject to the incoming party agreeing to honour this Privacy Policy.
6. Data Retention
We retain your data for the following periods:
- Account data: For the duration of your subscription and for 3 years after account closure, as required for legal and tax compliance purposes.
- Call recordings and transcripts: For 12 months from the date of the call, unless you request earlier deletion.
- Contact list data: Until you delete it from the Platform or for 30 days after account termination, whichever is earlier.
- Campaign analytics: For 24 months from the date of the campaign.
After these periods expire, data is securely deleted or anonymised.
7. Your Rights
Under the Digital Personal Data Protection Act, 2023, and other applicable law, you have the following rights regarding your personal data:
- Right to access: Request a copy of the personal data we hold about you.
- Right to correction: Request that we correct inaccurate or incomplete data.
- Right to erasure: Request deletion of your personal data, subject to legal retention obligations.
- Right to data portability: Request your data in a structured, machine-readable format.
- Right to withdraw consent: Where processing is based on consent, withdraw it at any time.
- Right to grievance redressal: Lodge a complaint with us or with the Data Protection Board of India.
To exercise any of these rights, contact us at privacy@haloraai.com. We will respond within 30 days.
8. Cookies and Tracking Technologies
The HaloraAI Platform uses cookies and similar technologies to:
- Maintain your session and keep you logged in
- Remember your preferences and settings
- Analyse usage patterns and improve platform performance
You can control cookie behaviour through your browser settings. Disabling essential cookies may affect Platform functionality. We do not use third-party advertising or tracking cookies.
9. Data Security
HaloraAI implements industry-standard security measures to protect your data, including:
- Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
- Role-based access controls and least-privilege principles
- Regular security audits and vulnerability assessments
- Secure data centres with physical access controls
While we take every reasonable precaution, no system can guarantee absolute security. In the event of a data breach that is likely to affect your rights, we will notify you and the relevant authorities within the timeframes required by applicable law.
10. Cross-Border Data Transfers
Your data is primarily stored and processed in India. Where data is transferred to service providers outside India (e.g., for cloud infrastructure), we ensure adequate safeguards are in place through contractual clauses or equivalent mechanisms compliant with Indian data protection law.
11. Children's Privacy
HaloraAI is a B2B platform intended for use by registered businesses and professionals aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us immediately.
12. Third-Party Links
The Platform may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party services you access through our Platform.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email to your registered address at least 14 days before they take effect. The "Last updated" date at the top of this page will reflect the most recent revision. Your continued use of the Platform after any changes constitutes your acceptance of the updated policy.
14. Contact Us
For questions, requests, or concerns about this Privacy Policy or your personal data, please contact:
Cubixkraft